The DPA & GDPR May 2018
We and this website complies to the DPA (Data Protection Act 1998) and to the GDPR (General Data Protection Regulation) which came into effect as of 25 May 2018. We will update this policy accordingly after the completion of the UK’s exit from the European Union.
What are cookies? Cookies are small files saved to the user’s computer’s hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website. Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors or use the cookie control system if available upon their first visit.
Website Visitor Tracking
This website uses tracking software e.g. Google Analytics, to monitor its visitors to better understand how they use it. The software will save a cookie to your computer’s hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect Personally Identifiable Information (PII).
Adverts and Sponsored Links
This website may contain sponsored links and adverts. These will typically be served through our advertising partners, to whom may have detailed privacy policies relating directly to the adverts they serve.
Downloads & Media Files
Any downloadable documents, files or media made available on this website are provided to users at their own risk. While all precautions have been undertaken to ensure only genuine downloads are available users are advised to verify their authenticity using third party anti-virus software or similar applications. We accept no responsibility for third party downloads and downloads provided by external third-party websites and advise users to verify their authenticity using third party anti-virus software or similar applications.
Contact & Communication with Us
Users contacting this us through this website do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use.
Where we have clearly stated and made you aware of the fact, and where you have given your express permission, we may use your details to send you products/services information through a mailing list system. This is done in accordance with the regulations named in ‘The policy’ above.
Email Mailing List & Marketing Messages
We operate an email mailing list program, used to inform subscribers about products, services and/or news we supply/publish. Users can subscribe through an online automated process where they have given their explicit permission. Subscriber personal details are collected, processed, managed and stored in accordance with the regulations named in ‘The policy’ above. Subscribers can unsubscribe at any time through an automated online service, or if not available, other means as detailed in the footer of sent marketing messages. The type and content of marketing messages subscribers receive, and if it may contain third party content, is clearly outlined at the point of subscription.
Email marketing messages may contain tracking beacons / tracked clickable links or similar server technologies in order to track subscriber activity within email marketing messages. Where used, such marketing messages may record a range of subscriber data relating to engagement, geographic, demographics and already stored subscriber data.
Any email marketing messages we send are in accordance with the GDPR and the PECR. We provide you with an easy method to withdraw your consent (unsubscribe) or manage your preferences / the information we hold about you at any time. See any marketing messages for instructions on how to unsubscribe or manage your preferences, you can also unsubscribe from all THE PROPERTY LADDER GROUP lists by following the link in any email you receive from us, otherwise contact the EMS (Email Marketing System) provider.
External Website Links & Third Parties
Although we only look to include quality, safe and relevant external links, users are advised to adopt a policy of caution before clicking any external web links mentioned throughout this website.
Shortened URL’s; URL shortening is a technique used on the web to shorten URL’s (Uniform Resource Locators) to something substantially shorter. This technique is especially used in social media and looks similar to this (example: http://bit.ly/zyVUBo). Users should take caution before clicking on shortened URL links and verify their authenticity before proceeding.
We cannot guarantee or verify the contents of any externally linked website despite our best efforts. Users should therefore note they click on external links at their own risk and we cannot be held liable for any damages or implications caused by visiting any external links mentioned.
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it’s release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety.
Social Media Policy & Usage
We adopt a Social Media Policy to ensure our business and our staff conduct themselves accordingly online. While we may have official profiles on social media platforms users are advised to verify authenticity of such profiles before engaging with, or sharing information with such profiles. We will never ask for user passwords or personal details on social media platforms. Users are advised to conduct themselves appropriately when engaging with us on social media.
There may be instances where our website features social sharing buttons, which help share web content directly from web pages to the respective social media platforms. You use social sharing buttons at your own discretion and accept that doing so may publish content to your social media profile feed or page. You can find further information about some social media privacy and usage policies in the resources section below.
Resources & Further Information
Overview of the GDPR – General Data Protection Regulation
Data Protection Act 1998
Privacy and Electronic Communications Regulations 2003
The Guide to the PECR 2003
How to Contact us about a Data Protection Query
THE PROPERTY LADDER GROUP Ltd
Slough Lane, Ardleigh,
Phone: +44 0330 124 7434
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
Similarly, we comply with the right to be forgotten as per ‘GDPR’ legislation. If you wish for all of your data to be removed please contact us in writing using the above details. For audit purposes, requests must be made in writing.
If you wish to make a complaint regarding any interaction you have had with Property Ladder Group (PLG), then please see below our complaints procedure.
1. Email us with the problem. Please email email@example.com with a full explanation of your complaint, being as in depth as possible. We also ask that you contact us as soon as you notice an issue. You can also phone in on 0330 124 7434 or write to us at:
Property Ladder Group
2. Explain what you would like to happen in order for us to resolve your complaint. We will send you a letter acknowledging receipt of your complaint within three working days of receiving it.
3. It may be that we ask you to provide further information regarding your complaint to help us understand and resolve the problem.
4. We will carry out a full and thorough investigation, from which a formal written outcome of this investigation will be sent to you within 15 working days of sending the original acknowledgement letter.
5. In all initial instances, the complaint will be handled by the PLG Office Manager. If required, we can then escalate the matter to one of the Company Directors, then onto a Managing Director.
If the complaint concerns the Office Manager, then a Company Director will handle the initial instance.
6. If you are still unsatisfied with the company’s decision, you can escalate the matter to the Head of Service Delivery – Darren Leggett
T: 0330 124 7434
Darren will only be involved following the original procedure
7. Should your complaint still remain unresolved satisfactorily, please contact:
The Property Ombudsman of which PLG are a member.
You will find ways to raise a complaint on their website, following which they will investigate fully and without prejudice.
Please be aware, The Property Ombudsman will only start their own investigation once the agent (PLG) have issued our ‘final viewpoint letter’, should you remain unhappy, or if you raised your complaint over 8 weeks ago without acknowledgment.
Please note the following:
You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.